The most useful thing you can send us is a correction. A price that has changed, a shop that has closed, hours that are wrong. That is what keeps this site worth reading, and it takes thirty seconds.
For a correction, the shop or drink and what is wrong with it is all we need. An email address is optional and only used if a reply is needed.
Other Ways to Reach Us
Email [email protected] if you would rather not use a form. It reaches the same place.
Every page carries a report-an-error link near its data tables, which brings you here with the context already in your head. Use whichever is quicker.
What We Cannot Help With
This Is an Independent Site
Independent site. Not affiliated with, endorsed by, or connected to HEYTEA.
We cannot look up an order, refund anything, honour a gift card, apply a reward or pass a complaint to a shop. None of those are things we have access to.
For orders, refunds, account problems or anything else transactional, contact HEYTEA directly. Their app carries in-app support, which is the fastest route for an order issue.
Before You Write
Can you place an order for me?
No. Independent site. Not affiliated with, endorsed by, or connected to HEYTEA. We have no ordering system, no access to your account and no way to contact a shop on your behalf. Use the HEYTEA app or go to the counter.
A price here is wrong. What happens if I tell you?
It gets checked against the source and corrected. Because the site rebuilds every week, the fix appears on the next run rather than waiting for a manual publish.
A shop has closed or moved.
That is worth reporting. We track 51 US shops from their public listings, and a closure sometimes takes weeks to show up there. Tell us and it comes down.
A shop is missing.
Also worth reporting, and it happens with new openings. Send the address and it gets added, along with its hours and phone number.
How long until you reply?
A couple of days for anything needing an answer. Corrections do not always get a reply, but they do get actioned.
Do you take advertising or sponsored posts?
The site carries display advertising. We do not publish paid placements, sponsored reviews or affiliate-driven recommendations, and no brand pays for position in any list here.